In case of litigation, the consumer can resort to an Alternative Dispute Resolution Entity:
Lisbon Consumer Conflict Arbitration Center:http://www.centroarbitragemlisboa.pt/
Vale do Ave Consumer Conflict Arbitration Center / Arbitration Court:http://www.triave.pt/
CIAB – Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court):http://www.ciab.pt/pt/
CNIACC – National Center for Information and Arbitration of Consumer Disputes: http://www.arbitragemdeconsumo.org/
Coimbra District Consumer Conflict Arbitration Center:http://www.centrodearbitragemdecoimbra.com
Algarve Consumer Disputes Information, Mediation and Arbitration Centre: http://www.consumoalgarve.pt
Porto’s Consumer and Arbitration Information Center:http://www.cicap.pt
More information on Consumer Portal: http://www.consumidor.pt

 

PRIVACY POLICY

Lisbon Smart Stay privacy policy
Lisbon Smart Stay is committed to protecting the privacy of its customers and users of the different websites it protects, and in this context it has drawn up this Privacy Policy, a communication explaining our privacy practices and the options available for the way in which yours information is collected and used.

I. What type of personal information is collected?
Personal identification information may be requested when there is a request for a service, subscription to communications, access to areas with mandatory registration or carrying out other activities on the website. There is no obligation to provide personal information, this being the user’s decision, however, if you do not wish to provide the requested personal information, you may not be able to complete the subscription to services or obtain material available for download. When visiting our websites, information such as IP address, domain name, etc. is collected. This information, together with the data provided, allows us to better customize the user’s visit.

II. How is the information collected used?
These are used in the following ways: 1. Providing information about new products or services, product updates, sending commercial newsletters, informative emails and researching future products or improvements; 2. Provision of special offers that may be of interest to the user; 3. Creation of relevant content for the user; 4. Barometer of creation and improvement of products and services that satisfy the user’s needs; 5. Authorization to download documents or informational materials, obtain access to services or participate in other activities chosen by the user; 6. Quickly find services or product information important to you.

III. How is personal information protected?
In order to ensure the security of your personal information, we have established a series of security measures and different levels of protection. Your personal information is stored on secure networks, which are only accessed by a limited number of people who have special access rights and are committed to respecting and maintaining the confidential nature of such information. Notwithstanding these measures, when you provide personal information on the Internet there is always a risk that it may be intercepted and used by third parties beyond our control. While we make every effort to protect your personal information and privacy, we cannot guarantee the security of the information you make available via the Internet.

IV. Who has access to your personal information and to what extent?
Your personal information is not sold or rented to third parties. We do not sell, trade or transfer your personal information to third parties in any way. You may at any time choose not to allow the sharing of your personal information with third parties. Such a request can be made through our website in the contacts section or simply by sending us an e-mail.

V. Links
In order to improve the services offered, we may include links to partner websites. Each website has its own privacy statements, so it is recommended that you read them when using them.

VI. Cookies
Lisbon Smart Stay website uses cookies. A cookie is a unique text file that a website sends to your browser software and allows a website to customize the information presented to you based on your browsing preferences. We may use cookies to personalize your pages or to \”remember\” you when registering products or services. If you do not want us to install cookies on your browser, you can set your browser to reject cookies. Rejecting cookies will affect your ability to use some of the services on our website. Cookies are also used to track visits to our websites. The information collected in this way helps us to optimize the content of websites, navigation on them and their performance.

VII. Options and Cancellation
We provide different ways for you to request that we not send you additional information. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making any corrections.

VIII. Privacy Policy Changes
These policies can be changed, either due to changes in legislation or in order to cover new developments in the Internet itself. Therefore, we reserve the right to make any changes in this regard and we ask that you visit this page regularly, as such changes may affect you as a visitor to our website.

IX. Contact
For any questions regarding this privacy policy and privacy aspects of our products and services, or to file a complaint, please contact:
Lisbon Smart Stay, Phone: (+351) 925 934 917 | E-Mail: lisbonsmartstay.paulina@gmail.com

X. Who manages personal information?
Both our website and the information collected are managed and controlled by Lisbon Smart Stay.